Call Center Services
- IEP has been in business for 15 years supporting a diverse client list including global brands from the educational toy field among other fields.
- IEP’s Call Center Services bring experts with decades of experience to bear on managing your customer service relationships. We manage your customers as if they were our customers. We understand your business and we appreciate the importance of addressing the customer’s needs with the highest levels of integrity, quality and respect.
- At IEP, we have built our business on efficient order processing and friendly customer service. Our service representatives are motivated to capitalize on potential sales by identifying up-sell opportunities and pursuing the best fit for yourcustomers.
- We specialize in Top-quality customer care, inbound sales and order processing via your web site, technical support, and email response
- Customized ordering scripts are designed to fit the needs of your marketing campaign. IEP can also build a team of specialized representatives, dedicated solely to the needs of your business.
- We provide you with the assurance that you can concentrate on developing your business, while knowing your customers are in expert hands, and will be treated with all the care and respect that you expect.
- Outsourcing Benefits: Control Capital Costs; Increase efficiency; Reduce labor costs; Start new projects quickly; Focus on your core business; Level the playing field; Reduce risk
- The benefits of using our call center include:
- High Capacity PBX
- Skill Based ACD Routing
- On Site Training & Monitoring
- Expert Call Statistic Analysis
- Accurate Staffing & Workforce Planning Models