Fulfillment services companies today must have the flexibility to exchange order and inventory related data in a variety of electronic formats with a multitude of outside companies… and do in routine fashion throughout each workday. IEP has the ability to process the orders through our systems, and return updated shipping and inventory data that is central to each clients business needs. Our Technology Team works closely with each client to establish the most efficient and effective data exchange routine, with IEP either providing our standard import/export specifications, or with IEP mapping data to the client's preferred specs.
At IEP, we take order management beyond the technical to the intangible, as we work closely with the client every day to manage critical timelines, deadlines and priorities associated with particular customer orders. The IEP Team will work with the client to clearly understand the orders we are managing, the schedule we need to adhere to for picking up orders, and how to identify special instructions within the order detail and data exchange.
State-of-the-art software combines with the human element to ensure accuracy in pick pack ship order fulfillment services.
When it comes to pick, pack, and ship, IEP is full service. Our trained professionals pick your products from inventory and package them according to your requirements. Our order processing methods enable us to ship all items on the day they were ordered using various shipping methods. Our expert packaging – combined with your “branded” packing slips – enhance your image with your customers. We also provide gift wrapping and gift cards for the added touch. Our Warehouse Management Systems offers the flexibility of multiple pick options and intelligent picking routes that enhance efficiency and capacity. Flexibility becomes extremely important what you are picking and packing a wide variety of product types that come in all shapes and sizes. Our people do the rest as order pickers use the system to pull appropriate items and quantities while the packing department serves as the 2nd QC check as every order receives 100% Quality Control verification.
Our Team has many decades of combined retail distribution experience, shipping to thousands of "brick and mortar" retail locations, from the key national chain stores, and all the way to a plethora of "mom and pop" shops. No matter the ship-to location, IEP pays strict attention to routing guides, staying in total compliance with the end customer's requirements and meeting their expectations on behalf of our clients. Services provided include confirmations, required data on attached paperwork, product or carton labeling, max pallet dimensions, truck scheduling or delivery windows and deadlines, IEP knows what it takes to make our customers look like operations professionals to the valuable customers they serve.
By no means are all retail distribution programs alike. At IEP, the business-to-business fulfillment services we provide vary greatly within our client base. We have case pick programs, loose pick programs (with orders that contain many dozen line items for us to individually pick and pack), full pallet cross dock programs, pre-paid order cross dock programs, retail database distributions (P-O-P, press kits and other marketing materials)… and quite often our clients have us combining some or all of the above! Our warehouse management systems are flexible enough to support the unique needs of every IEP business-to-business client, even those that market and ship their products direct to consumer.
When a sales order reaches the IEP Shipping Department, the system generated, bar-coded paperwork that attaches to the order automatically directs us on which carrier, account number and service level to utilize for shipment. At IEP Fulfillment Services, we utilize multiple carriers options, so every order can run through the same scan station and shipping process regardless of the ship method. Our systems offers personalized packing slips, as we operate as a seamless part of the clients' businesses. Real time tracking information for all shipments is available to our clients via our Web-based system interface, or reporting can be forwarded to clients in the format of their choosing.
For TL and LTL shipping, IEP schedules deliveries with a variety of client specified logistics carriers, or IEP can recommend a qualified, cost effective logistics service on behalf of our clients. Either way, our shipping team works with the carriers to coordinate pick-ups, and get orders out and delivered in compliance with the clients' deadlines.